Order by email: email@example.com
When booking a journey to another country or region in Russia, our manager will request you to fill in a table with the passengers' details, such as:
This demand is made following Federal Law N16-F3 and order N243 issued by the Ministry of Transport of the Russian Federation. The transport company is obliged to submit the details about the passengers and staff members into the centralized database where the access is only available for the Ministry of Internal Affairs of the Russian Federation, Federal Security Service of the Russian Federation and Transport Security Service. We guarantee the confidentiality of all the details provided to us.
All types of vehicles are provided only with drivers. The drivers’ services have already been included in the price.
No, it is not possible because the vehicle is considered as booked only after 100% prepayment.
Yes. BusinessBus provides coordinator services. We recommend such service in addition to the vehicle booking in case you have complex logistics or more than 10 vehicles to do the service.
Terms and conditions as well as ordering the service shall be requested from your Manager. We will not lose the sight of any detail and your event will run in a coherent and organized way.
When ordering a bus, the name board is placed on the windshield. What is related to other vehicles, the driver will be able to meet you with the name board in hands.
For your safety reasons, our drivers do not combine the functions of the driver and guide. In case you need a guide along with your group, you can book this service additionally by requesting your Manager in advance.
Yes. We have English-speaking drivers as our staff members. In case you need an English-speaking driver, you shall let your Manager know in advance and we will try to appoint him for your travel.
Yes. For our foreign customers, we provide an Agreement both in English and Russian.
Under TRANSFER term is understood the delivery of passengers from one point to another without intermediate stops. In case of transfer, the payment is required only for the way from point A to point B, not depending on time duration. The final price is fixed and does not depend on traffic jams. Free-of-charge waiting time is the 1st one hour before departure. Further, every next hour is to be paid at rent tariff.
Under RENT term is understood the vehicle used for a certain number of hours with unlimited stops. At the time of the rental service, the payment is done for the exact hours of transport usage. Vehicle usage for more than the number of hours agreed while booking is to be paid additionally as per rent tariff.
Travelling from point A to point B is considered a transfer. There are no intermediate stops. In case of any stops on the way, the travel will be considered as rent.
The first numeral means the minimum hours you can use the transport, usually, it is 4 hours for the buses, minibuses and minivans and 2 or 3 hours for passenger cars. The second numeral - 1 or 2 hours shows the time that our transport takes to reach your indicated location and return to the company parking.
Provision (time) – is the period from the moment our vehicle departs for your order and returns after completing it. That means that the vehicle is already under the service booked by you.
- According to our policies, the minimal rent time is:
- for buses – 4 hours + 2 (provision time) within Moscow Ring Road
- for minibuses and minivans - 4 hours + 1 hours (provision time) within Moscow Ring Road
- for passenger cars – 2 or 3 hours + 1 hour (provision time)
If you would like to extend your rent time you are advised to contact your manager and ask if it is possible. It should be considered that the vehicle can be booked for another order connected right after yours. In that case, the company may deny extending the rent time. As a consequence of that, we recommend you to calculate rent time with reserve.
In case your manager confirms the possibility of time extension you will be able to discuss the payment method.
The first 15 minutes are free of charge. From the 16th minute, it will be calculated as 30 minutes. From the 31st minute, like 1 hour.
The time used after the agreed terms is called “overuse"/"roll”.
In case you could not fit in time frames agreed previously, you shall pay for the extra time additionally as per rent tariff. The first 15 minutes are free of charge. From the 16th minute, it will be calculated as 30 minutes. From the 31st minute as 1 hour.
All orders in BusinessBus company are made on a contractual basis. To sign the agreement, we will request for the customer’s passport details or company requisites (if the Party placing the order is Legal Entity).
Our Contract is Offer, which means it will be considered as concluded right after you confirm the booking and proceed with the payment. There is no need of signing it.
The number of vehicles is limited, that is why the sooner you contact our company, the more possible it is that the necessary vehicle will be available for the required date.
Exiting the Moscow Ring Road causes additional maintenance expenses for the vehicles moving on the country the roads.
Every 30 km after exiting the Moscow Ring Road equals to 1 hour.
- The cost depends on a certain part of the road. If you inform us of the exact desired route, we will be able to let you know about the price and include in the invoice in advance.
In case the toll roads were not paid in advance you can make the payment after using the service by the following options:
- on the basis on the invoice after the travel is complete
- paying by card on our website
You can discuss the convenient payment method with your manager.
At the moment, there is almost no free-of-charge parking space in the city lines. Concerning that, the customer must pay for the parking fee. If you do not wish to pay for the parking, we can offer to organize the pick-up “by a call”. The driver will leave the paid parking zone area and will return to pick you only after your call. It shall be noted that we will not be able to guarantee you exact time he will reach back since the traffic situation in the city is unpredictable.
Stopping of the vehicle to pick-up and drop-off the passengers is possible only at the spots allowed by the Traffic Regulations of the Russian Federation. In case stopping at the requested spot is not allowed, the driver of BusinessBus will complete it at the nearest possible location.
The closer the cancellation to the date of travel, the fewer chances we have to find a new customer for the free vehicle. If you are cancelling the booking in less than 24 hours, the company will not be able to make a new Freight Agreement on that vehicle. Concerning that, we bear losses caused by the customer. These losses are subject to be compensated by the penalties.
Animals transportation is allowed only in pet carriers and requires seat availability in the vehicle. Even in that case, it may be required to pay for dry-cleaning on the actual tariffs. Our transport is almost always connected for the next order after completing the previous one. We do care for our customers and bear on us the provision of the vehicle in an ideal condition. After animals’ transportation, it is almost impossible to perform well.
If the animal does not fit into the pet carrier, transportation will be denied.